Patients Association decries NHS ombudsman

November 19, 2014 4:43 pm

The Parliamentary Health Service Ombudsman, the last resort for patients complaining about care in the NHS, isn’t doing its job properly. That’s the damning verdict of the Patients Association, which has published seven cases of patient complaints that it claims were poorly handled by the Ombudsman and its head, Dame Julie Mellor.

The Patients Association has concluded it has “no confidence” in the Ombudsman, which it has accused of ‘freezing patients out’. It has announced that it can no longer recommend that patients or their families refer their complaints to the Ombudsman.

The Patients Association’s conclusions will continue an on-going debate on how to improve quality of care and patient safety in the NHS – a debate thrust into the public eye by the publication of the Francis Report into the scandal at Mid-Staffordshire. The Association has recommended an overhaul of the Parliamentary Health Service Ombudsman to improve the speed at which complaints are dealt with, while also calling for greater contact with complainants.

The Ombudsman has announced the Patients Association will be helping it to draw up a service charter outlining what patients and their families can expect if making a complaint about poor care in the NHS.

November 19, 2014 4:43 pm

*/?>

Sign up to receive analysis on policy developments across our specialist sectors








Contact us

For more information about how Whitehouse can help you, please contact:

Isabella Sharp
t: +44 (0)20 7793 2536
m: +44 (0)7813 307490
isabella.sharp@whitehouseconsulting.co.uk

Viviana Spaghetti
t: +44 (0)20 7463 0668
m: +44 (0)7583 051119
viviana.spaghetti@whitehouseconsulting.co.uk

For media enquiries, please contact:
Mayar Raouf

t: +44 (0)20 7463 0698
m: +44 (0)7502 327092
mayar.raouf@whitehouseconsulting.co.uk

For general enquiries, please contact:
info@whitehouseconsulting.co.uk
+44 (0)20 7463 0690

Sign up for the latest news

  • * Denotes required fields
  • This field is for validation purposes and should be left unchanged.